The Great SaaS-Lighting: How IT Users Got Gaslit – Unworkable Ideas

SaaS vendors have shifted from their original promise of flexibility and cost savings to prioritizing customer lock-in and compliance over genuine organizational success, using customer satisfaction metrics and dedicated success managers primarily as retention tools rather than enablers of actual value. The industry's reliance on standardized "best practices" and network effects creates dangerous vulnerabilities by obscuring the loss of organizational context and know-how, while accumulating technical complexity that data recovery systems cannot address, leaving companies dependent on unpredictable information systems despite believing they're following industry standards.

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