The 37signals Manager Playbook

The 37signals Manager Playbook is the handbook 37signals wrote for its own people managers, published on the web for anyone to read. It covers what the company expects of a manager, the limits of a manager's authority, hiring and onboarding, performance reviews, feedback, underperformance and difficult conversations, and developing a team through 1:1s, coaching, recognition and promotion. Two things set it apart: its managers also do individual-contributor work, and it is frank about 37signals' own policies, from pay that managers have no say in (for the roles its salary benchmark covers, the top 10% of San Francisco tech pay, wherever an employee lives) to time off that staff announce rather than request.

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