As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver

In a shift from its previous AI-first strategy, fintech company Klarna is moving back to hiring more human employees for its customer service operations. This decision comes in light of a significant survey indicating that a majority of AI projects fail to deliver the desired outcomes. Despite the promise of AI, companies are discovering that human expertise remains invaluable in many areas.

Visit Original Article →