Mapping the landscape of gen-AI product user experience

In this blog post, Matt Webb discusses the complexities of designing user experiences (UX) for generative AI (gen-AI) products, a task complicated by the sheer volume and overlap of existing AI tools. Webb introduces a 'landscape map' as a framework for understanding the new AI product space, breaking it into four primary user interactions: tools, copilots, agents, and chat interfaces. This map serves both as a guide for developing new products and as an orienting tool for existing AI products in the market.

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