The Agency, Control, Reliability (ACR) Tradeoff for Agents
2025-04-09
The article delves into developing AI agents capable of high-agency tasks with the added need for reliability and consistency. Through experiments, it shows a trade-off between agent autonomy and performance reliability. The Give Fin a Task approach proposes a system that slightly restricts the agent's autonomy to enhance performance, suggesting that lowering agency might increase reliability in achieving task success. This method benefits customer support by improving reliability in handling complex tasks and achieving better customer satisfaction.
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