You Know Who Really Hates AI? Insurance Claims Adjusters

Kate Taylor reports in WIRED that, of the Glassdoor reviews from insurance claims adjusters that mention AI, 98 percent are negative, enough to make them "the biggest AI haters in the American workforce". Adjusters describe misclassified claims, hallucinated summaries and incorrect payouts that land on them to fix. The article puts three different numbers behind the fear: a Bureau of Labor Statistics projection that adjuster jobs would fall by 18,900, or 5 percent, over a decade; BLS data showing employment in the sector down 21 percent between May 2025 and May 2026; and Glassdoor's finding that entry-level postings have fallen 50 percent since 2025. It sets them beside Lemonade, whose chatbot handled 96 percent of initial reports by the end of last year.

Visit Original Article →